運送政策

Shipping Policy

At SSPAI, we believe the experience begins long before a product reaches your hands.

Every order is carefully prepared and shipped with attention to detail, so your products can arrive safely and ready to be enjoyed.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During product launches, promotions, or peak seasons, processing times may take slightly longer. We appreciate your patience as we prepare your order.

Shipping Methods & Delivery Times

We currently offer international shipping to supported regions.

Estimated delivery times vary depending on your location and selected shipping method:

  • Standard Shipping: Estimated delivery within 7–20 business days
  • Express Shipping: Estimated delivery within 3–7 business days

Delivery times are estimates and may vary due to customs clearance, local carriers, weather conditions, or other circumstances beyond our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become available after shipment.

International Shipping

For international orders, packages may be subject to customs inspections, duties, taxes, or import fees depending on local regulations.

Any customs duties, taxes, or additional charges required by your country are the responsibility of the customer unless otherwise stated.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

SSPAI is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.

Delayed or Lost Packages

While we work with reliable shipping partners, unexpected delays may occasionally occur during international transportation.

If your order has not arrived within the expected delivery window, please contact our team at:

Email: team@sspai.com

We will help investigate the situation and provide the best possible solution.

A Note From SSPAI

Every SSPAI product begins with an idea and a desire to create something meaningful.

We know waiting for a new product can be exciting, and we appreciate your patience while your order makes its way to you.

Thank you for supporting thoughtful products and independent ideas.

— SSPAI Team